1. Purpose of this policy
This SMS Consent & Messaging Policy explains how Navi Booking supports business messaging features and what your salon must do before using texting or similar automated customer-contact features through the platform.
This page is a Navi Booking platform policy for salon accounts. It is not, by itself, a consumer opt-in record for your salon's customers.
2. Your salon's consent obligations
Your salon is responsible for determining whether consent, notice, opt-in, written authorization, or other permission is legally required before sending appointment reminders, confirmations, waitlist notices, service updates, loyalty or rewards messages, salon credit notices, membership or package updates, receipts, review requests, rebooking prompts, referral prompts, birthday or anniversary messages, wallet or pass prompts, promotional offers, marketing texts, or similar communications.
The account holder's acceptance of this Navi Booking policy does not mean that any salon client has consented to receive a particular message. Your salon must keep accurate records of the permissions your salon receives, honor STOP, unsubscribe, START, and other valid opt-out or re-subscribe instructions when applicable, and avoid sending messages to recipients who have not given the permissions required for your use case.
3. Message categories supported by Navi Booking
Navi Booking may help salons send transactional appointment messages, operational updates, service messages, waitlist notices, feedback or follow-up messages, owner account notices, loyalty or rewards messages, salon credit messages, membership or package updates, wallet or pass links, rebooking prompts, referral prompts, promotional offers, marketing messages, and other customer-engagement content where enabled and permitted. Availability varies by plan, configuration, provider support, sender-registration status, and jurisdiction.
Because different laws and carrier rules may apply to different message categories, your salon must review its own use of the feature before turning on any campaign, automation, or recurring communication flow.
4. Required salon disclosures
Where required by applicable law or carrier rules, your salon must provide clear disclosures about message frequency, message purpose, possible carrier charges, how to get help, and how to opt out. If your salon uses keywords such as STOP, HELP, START, or similar instructions, your configuration and operational processes must honor those instructions consistently.
5. Prohibited uses
You may not use Navi Booking messaging features to send unlawful, deceptive, abusive, harassing, or unauthorized texts; to message purchased lists without appropriate permission; to evade carrier rules; or to send marketing messages where required consent has not been obtained.
6. Delivery and carrier limitations
Actual message delivery depends on third-party carriers, telecom providers, destination devices, sender registration status, and recipient behavior. Navi Booking does not guarantee delivery, timing, routing, or carrier acceptance of any message.
Carrier message and data rates may apply to recipients. Your salon is responsible for the campaign behavior it initiates through the platform.
7. Accountability for salon messaging
By enabling or using messaging features, the account holder acknowledges that the salon is responsible for its own customer consent program, notices, opt-out handling, suppression practices, imported contacts, classification of message purpose, and content review. Navi Booking may suspend or limit messaging features where we believe a salon's use creates carrier, security, legal, or abuse risk.
Opting out of SMS may prevent some SMS-dependent features from working for the affected recipient, including confirmations, reminders, waitlist updates, wallet or pass delivery by text, loyalty or rewards text updates, salon credit notices, or similar workflows. Your salon should not assume that an opted-out recipient can still receive those messages by SMS.
8. Contact
Questions about Navi Booking platform messaging rules may be sent to support@navi-booking.com.
Your salon should review this policy with its own counsel or compliance advisor if you are unsure which disclosures or consent records are required for your market, customer base, or campaign type. Final attorney review is still recommended before production use.